Service Design

Misinformation
The streets of Gion in Kyoto are a stunning glimpse into the architectural and cultural history of the city.  Unfortunately, we ran into several package tourists who were obsessed with…
Skipping School
When we finally made it to Santorini in early September, the sun disappeared, the winds arrived, and the crowds of travelers vanished.  Everybody else went back to work.  Our inboxes…
Negotiating VRBO
As I’ve said to my friends and family traveling in 2010, “the world is still on sale.”  My strategy of “getting past no” basically mimics the tactics of ”negotiating for…
Cyclades Conditioning
Serifos is a windy, rocky, dusty island.  It’s a rugged place that is a workout to get around, a natural recreational environment that requires frequent stair climbing, balancing on loose…
How to Get Lost
Rather than talk about where this perfect white marble beach is on the map of Serifos, it may be more helpful to discuss how we ended up there.  First of…